Roku Email Notifications

Below are some of the most common emails you will receive from Roku throughout the course of your app's lifespan. These emails will be sent to the email address associated as Roku developer account owner.

If you ever receive an email and you are unsure what it means, start here! If your email is not listed and you have questions, please forward the email towards Technical Program Manager and/or Account Manager. Our team will review and point you in the right direction if there is any action you need to take!

Email Subject Line Is It Important? What Does It Mean? What Should I Do?
Important updates for publishing Roku channels Investigating Vimeo is actively in talks with Roku's team about these requirements.
 At this time, there is no action required by your team. Your Technical Program Manager and/or Account Manager will reach out to you if there are needed action items for you to address.
Reminder: Beta channel takedown [Date] No A "Beta Channel" refers to the initial app build that Vimeo has generated for your service. It is what allows your team to download and review test Roku applications prior to submission. Roku automatically expires these apps after 120 days. This does not affect your live app as it is not published under a Beta Channel.
 If you are within active onboarding, please alert your Technical Program Manager so our team can create a new Beta Channel for your service.

If your app is live, you can ignore this email.
Roku | Package Analysis results No This email will be sent by Roku every time a new application version is submitted to the Roku Channel Store for review. Though this email may note specific errors, Vimeo is aware of what they are and they will not cause issues with your app or the user experience. You can ignore this email.
Potential service interruption: Notification of SSL certificate expiration No While this email notification looks serious, we can assure you that it will not affect your app. Vimeo has investigated against this notice with Roku to ensure no updates are needed. You can ignore this email.