My Application Graphics Were Rejected. What Does That Mean?
If you are submitting the Vimeo OTT branded graphics form for the first time or providing new graphics files for a change request directly to your Account Manager and/or Technical Program Manager, our Branded Apps team will validate if they have all necessary requirements to proceed with completing your request.
Assuming you have provided the correct file-formats and dimension sizes, your request should be approved! However, there are times where our Branded Apps team may need additional information from you. Below, you'll find questions, explanations, and resolutions to some of the most common brand graphics rejections our team may provide.
If you have additional questions on rejections not listed below, please reach out to your Technical Program Manager and/or Account Manager! Our Branded Apps team will review and provide information to resolve your rejection.
| Rejection Type |
What Does It Mean? |
What Do We Need From You to Resolve? |
| Your graphic file resolution is too low |
The size of an image file is measured in pixels. The width x height of an image in pixels is its dimensions or resolution. As an example, a 1080p TV has a display resolution of 1920x1080. As there are multiple device sizes for phones, tablets, and TV's, our team requires minimum graphic file dimensions (listed within our branded graphics submission form) to prevent your imagery from appearing blurry or pixelated within your application. |
Find the largest version of your graphic(s) and export a version meeting the minimum required dimensions or higher. Typically, the largest version may be a Photoshop (.PSD) or Illustrator (.AI) file for your logos. |
| Your text / imagery is too small | Even if your provided graphics meets the minimum dimensions, certain branded elements can still be too small to see or read clearly when used within your application suite. Using thin fonts or having larger padding (i.e. the space between the graphic border and your imagery) and margins (i.e. the unused space around the graphic) can make your graphics compressed and difficult to see or read, especially on smaller phones or TVs located across the room from the viewer. For a sample image detailing image padding and margins, click here. |
Consider updating your graphic(s) to make the smallest text and imagery easier to see. |
| Your logo does not include a transparent background | Your service logo will be displayed in many different contexts throughout your application and within each platform App Store. To ensure your logo appears properly in all locations, we ask that you provide your logo isolated from any background colors, photos, or additional textures. This will provide a "transparent" background. Please note that your logo on a white background is not transparent, as white is a color. You'll note the absence of color when your logo is on a transparent background. Only some image file formats support transparency, such as .PNG, .GIF, .EPS, and .SVG. Design file formats such as Photoshop (.PSD) and Illustrator (.AI) also support transparency. .JPEG and .JPG file formats do not support transparency and will not be accepted. |
Provide a version of your logo isolated with no background colors or artwork in a file format that supports transparency, such as .PNG, .GIF, .EPS, .SVG, .PSD, or .AI. Typically, logos are designed with a transparent background. If you are having trouble finding an isolated logo, try to find the original design file or contact your designer. |
| Your graphics are not in a layered file-format |
You provided us with graphics that combine multiple elements into one image. In order to optimize your graphics for the widest range of device shapes and sizes, we ask that you send graphics in a file format that supports layers, such as Photoshop or Illustrator. Layers allow us to isolate each element of your design so it looks as good on a phone as it will on a tablet or TV. As an example, click here. If your graphic file was not in a layered format, our team would be unable to resize the Vimeo logo, confetti effect, or background image as separate entities. |
Send us either: 1) The file you used to combine the multiple elements into one design. This is typically a Photoshop (.PSD) or Illustrator (.AI) file. 2) Each graphic element individually as separate image files. We will combine them in the finished app design. Using the example image, this would mean providing 3 separate graphic files (the Vimeo logo, the confetti, and the background image). |
| Your Android TV icon does not display the requested application name |
If you are launching an Android TV application, Google requires your Android TV application icon to display the full and exact application name for your service. On some Android TV device home screens, the application name will not appear under the icon as it may on other TV platforms such as Apple TV. Including your full application name in the icon design lets your users know which application they are selecting. |
Please provide a 16:9 (minimum dimension 1280x768px) application icon design with the exact application name. Alternatively, please provide a logo with a transparent background with the exact requested application name OR change your requested application name to match your existing logo. |
| Vector logo file is missing | If you are launching an Xbox or Tizen application, these platforms require a logo saved as a vector graphic. Vector graphics are a type of digital image format that uses shape, lines, and mathematical formulas to make artwork that can infinitely scale to any size without degrading the visual quality. Vector images are an alternative to raster images, which are constructed of tiny colored boxes called pixels. Raster images are great at representing complex imagery such as photographs, whereas vectors excel at perfectly replicating more simple graphics. You can think of vectors like an architectural blueprint, and rasters like a painting of a house. |
Provide a version of your logo as a vector graphic in a vector file format, such as Illustrator (.AI), .EPS or .SVG. Typically, logos are designed as vector graphics. If you are having trouble finding your vector logo, try to find the original design file or contact your designer. It is easy to transform a vector graphic into a raster graphic. It is much more difficult to turn a raster graphic back into a vector. |
| Fonts or images missing from the design file | Some design files like Photoshop, Illustrator and InDesign support linked images, which allows images to be used in the file without increasing the file's size. Unfortunately, linked images will not appear on other computers, so linked images must be converted to embedded images before submission. Similarly, custom fonts will not appear on other computers, and require special consideration before submission to ensure your text appears as intended. |
Follow the instructions below to embed images and fonts into your design file. Photoshop: Embed Smart Objects, Rasterize type layers Illustrator: Embed images, Convert text to outlines InDesign: Embed images, Package file (include Copy Fonts option) |
